USER GUIDE – IOWEB SmsCenter

What the Module Does

This module sends SMS messages for shipment tracking updates.

How It Works

1. An admin adds a tracking number to a shipment.
2. The module creates an SMS queue entry.
3. The message is sent and logged.
4. Admins can monitor results from the queue and integration log pages.

Admin Areas

• Configuration: Stores > Configuration > IOWEB TECHNOLOGIES > SmsCenter
• Queue: Marketing > Communications > Sms Center Queue Management
• Integration log: System > Action Logs > Sms Center Integration Log

General Configuration

• Enable: turns SMS functionality on or off.
• Api Url: primary SmsCenter API URL.
• Backup Api Url: fallback endpoint when the primary endpoint fails.
• Api Key: SmsCenter authentication key.
• From: sender name shown to recipients.
• Unicode: enables Unicode SMS encoding.
• Flash: sends message as flash SMS when required.
• Retain History In Days: days to keep integration log records.
• Enable For Tracking Number: enables automatic SMS creation when tracking is added.
• Tracking Number Message: message template for tracking SMS.

Template Variables

• {{store_name}}
• {{carrier}}
• {{tracking_number}}
• {{increment_id}}

Debug Configuration

• Enable: redirects messages to a debug phone.
• Phone: number that receives all SMS while debug mode is enabled.

Recommended Workflow

1. Fill in API URL, backup URL, API key, and sender name.
2. Enable the module and tracking-number SMS.
3. Enable debug mode and set your own phone for safe testing.
4. Create a shipment and add tracking.
5. Check queue and integration logs.
6. Disable debug mode before live sending.

Troubleshooting

• No SMS received: check enablement, tracking-number enablement, API credentials, tracking number creation, queue status, and integration logs.
• SMS always goes to one number: check whether debug mode is still enabled.